Privacy Policy
Effective Date: 02/07/2026
Last Updated: 02/07/2026
This Privacy Policy explains how Zen Software Solutions LLC (“we,” “us,” “our”) collects, uses, discloses, and protects information when you use our mobile application RemindMeRx (the “App”) and our website/web application at www.mysticktracker.com (the “Site”), together with related services (collectively, the “Services”).
By using the Services, you agree to this Privacy Policy.
1) Contact Us
Questions or requests? Email us at support@zensoftware.org.
2) Information We Collect
A. Information You Provide
Depending on how you use the Services, you may provide:
- Account information (e.g., name, email address, login credentials)
- Profile and settings (preferences you set within the Services)
- Content you submit (e.g., notes, entries, uploads, forms, support requests)
B. Information Collected Automatically
When you use the Services, we may collect:
- Device and app data (device type, operating system, app version, language)
- Usage data (feature usage, interactions, pages/screens viewed)
- Log data (IP address, approximate location derived from IP, timestamps, browser type on the Site)
- Diagnostics (crash logs, performance data, error reports)
C. Information From Third Parties
We may receive limited information from third parties such as:
- Subscription platforms (purchase/renewal status, subscription tier, transaction identifiers)
- Payment processors (payment confirmation and metadata—not full card details)
- Analytics and crash reporting providers (aggregated insights and diagnostic data)
3) How We Use Information
We use information to:
- Provide and operate the Services
- Create, authenticate, and manage accounts (if applicable)
- Save preferences and personalize your experience
- Process payments and manage subscriptions
- Provide customer support and respond to requests
- Monitor performance, debug issues, and improve reliability
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
4) How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
A. With Service Providers
We share information with vendors that help us operate the Services, such as:
- Hosting and infrastructure providers
- Analytics providers
- Crash reporting / error monitoring providers
- Payment and subscription providers
These providers are authorized to use your information only as needed to provide services to us and are required to protect it.
B. For Legal, Safety, and Security Reasons
We may disclose information if we believe it is necessary to:
- Comply with a law, regulation, legal process, or government request
- Protect the rights, safety, and security of users, the public, or our Services
- Detect or prevent fraud, abuse, or security incidents
C. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
D. With Your Direction
We may share information when you instruct us to do so (e.g., enabling an integration you choose to connect).
5) Payments and Subscriptions
A. Mobile Subscriptions (Apple/Android)
If you purchase a subscription through the App, purchases may be processed by the Apple App Store and/or Google Play. We typically receive limited information such as:
- Subscription status (active/expired)
- Product/tier identifiers
- Transaction IDs or purchase tokens
We do not receive your full payment card number from app store purchases.
B. Web Payments (If Offered)
If purchases are available on the Site, payments may be processed by a third-party payment processor. We typically receive confirmation and basic transaction metadata, but we do not store full payment card details.
6) Cookies and Similar Technologies (Site)
We use cookies and similar technologies on the Site to:
- Keep the Site working (e.g., session functionality)
- Remember preferences
- Understand usage and improve performance and reliability
- Help protect against fraud and abuse
Your choices: You can manage cookies through your browser settings. Some Site features may not function properly if cookies are disabled.
7) Data Retention
We retain information only as long as necessary to:
- Provide the Services
- Meet legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
When information is no longer needed, we delete or de-identify it according to our retention practices.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security.
9) Your Rights and Choices
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you
- Request correction or deletion
- Object to certain processing or request portability (where applicable)
To make a request, email support@zensoftware.org. We may need to verify your identity before fulfilling certain requests.
10) Children’s Privacy
The Services are not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
11) International Data Transfers
If you use the Services from outside the country where our servers are located, your information may be transferred and processed in other countries. We take steps to protect your information consistent with this policy and applicable law.
12) Third-Party Links and Services
The Services may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their practices.
13) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and may provide additional notice if changes are material. Continued use of the Services after changes means you accept the updated policy.